1. Booking Confirmation

Your booking is confirmed only when you have received a written booking confirmation from 360 Degree World and your deposit or full payment has been received and cleared.

Please review your confirmation carefully. Any discrepancies must be reported to us within 48 hours of receipt. We cannot accept responsibility for errors reported after this period.

2. Payment Schedule

Deposit

A non-refundable deposit of typically 25–30% of the total package cost is required at the time of booking. The exact deposit amount will be confirmed in your booking proposal.

Balance Payment

The remaining balance is due 60 days before departure. For bookings made within 60 days of departure, full payment is required immediately.

Accepted Payment Methods

• Bank transfer (NEFT / IMPS / RTGS)
• Credit card or debit card (processing fee may apply)
• UPI (for eligible transactions)

3. Cancellation Policy

All cancellation requests must be submitted in writing to pranjal@360degreeworld.com. Cancellation charges are calculated from the date we receive your written notice:

4. Refund Eligibility

Refunds are only applicable where cancellation charges do not consume the full amount paid. The following are non-refundable under any circumstances:

• Booking deposits
• Airline tickets once issued by the carrier
• Seaplane and speedboat transfer costs once confirmed
• Costs arising from failure to hold valid travel documents
• No-show charges (see Section 9)
• Payment gateway or card processing fees

Refunds are subject to amounts recoverable from our suppliers. In cases where suppliers are unable to return funds, we will provide written confirmation of the amounts retained and the reasons.

5. Refund Timeline & Process

Once a cancellation is confirmed and the refund amount calculated, we process refunds as follows:

Refund Methods

• Card payments: Refunded to the original card used. Processing fees are non-refundable.
• Bank transfer (NEFT/IMPS/RTGS): Refunded to the originating bank account. Our team will contact you to confirm account details.
• UPI: Refunded to the originating UPI ID where technically possible.

6. Airline & Transfer Rules

Airline tickets are subject to the fare rules of the issuing carrier. Once tickets are issued, they are typically non-refundable and non-transferable. Changes may be possible subject to airline fees and fare differences.

• Seaplane transfers operate subject to weather and daylight conditions and may be substituted with speedboat transfers without refund.
• Flight delays, cancellations, or schedule changes by the airline are outside our control. We will assist you in managing the situation but cannot accept liability for resulting costs.
• We strongly recommend travel insurance covering flight disruption and missed connections.

7. Resort Cancellation Rules

Individual resorts may apply their own cancellation and refund policies, which can be more restrictive than our standard policy — particularly during peak season (December – January) and for special promotions.

Resort-specific policies will be clearly communicated to you at the time of booking and will form part of your booking confirmation. Where resort policies are more restrictive, those terms will apply.

8. Force Majeure

360 Degree World shall not be liable for cancellations or disruptions caused by circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or public health emergencies
• Government travel restrictions or border closures
• War, civil unrest, or terrorism
• Severe weather events preventing travel
• Airport or resort closures

In force majeure situations, we will make every effort to recover costs from suppliers and offer alternatives where possible. Refunds will be limited to amounts recoverable from suppliers. Travel insurance is essential to cover such scenarios.

9. No-Show Policy

If you fail to arrive at your resort or depart on your booked travel date without prior written notice to us, this will be treated as a no-show. No-shows are subject to a 100% cancellation charge with no refund.

If you are delayed due to circumstances outside your control (such as a flight delay), please contact us immediately so we can liaise with the resort on your behalf.

10. Amendments & Date Changes

We understand that plans can change. Amendment requests must be submitted in writing and are subject to availability and supplier approval.

• Date changes: Subject to availability and any fare or rate differences. An amendment fee may apply.
• Name changes: May be possible subject to airline and resort policies. Fees apply.
• Room upgrades or downgrades: Subject to availability and rate differences at the time of amendment.
• Adding passengers: Subject to availability and applicable rates at the time of the request.

11. Processing Fees

The following fees may be deducted from refund amounts where applicable:

• Card processing fees: Non-refundable. Typically 1.5–2.5% of the transaction value depending on the card type.
• Amendment fees: INR 2,500 per booking per amendment (waived for the first amendment where made more than 60 days before departure).
• Supplier-imposed fees: Any fees charged by resorts, airlines, or transfer operators will be passed on at cost.

12. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance at the time of booking. A good policy should cover:

• Cancellation for any reason (including medical emergencies)
• Medical expenses and emergency evacuation from the Maldives
• Flight delays, cancellations, and missed connections
• Baggage loss or delay
• Force majeure events

13. Frequently Asked Questions