The booking process FAQs
What does the hotel package comprise?All our packages include resort / hotel stay, meals (as per the plan given), return airport transfers by the mode given, and all the applicable taxes. Rates are displayed in USD (United States Dollars).
Do you book air tickets?We do not book air tickets. However, we could recommend the best connections to your destination. You could book your flights on any online portal or through your preferred travel agent. If you need our help in booking, we would be glad to help.
Do you offer travel insurance?We do not offer travel insurance. Buying a travel insurance has become a whole lot easier, with several insurance companies offering online purchase options.
What is the payment procedure?The payment plan is dependent on the check-in date of your package. If your check-in date is very close, then you might have to make the full payment immediately. Either way, a 50% payment is required upon package confirmation, and the balance as per the check-in date.
What is the Rate of Exchange for conversion to Indian Rupees?For an indication of how much you have to pay in Indian Rupees, please visit this page.
What are the modes of payment?Indian Rupee cheques (you can deposit at your nearest HDFC Bank branch)
Indian Rupee bank transfers – NEFT/RTGS
What are the account details where I can deposit my payment?Bank: HDFC Bank Ltd.
Account name: 360 DEGREE WORLD
INR Account number: 14012320001055
IFSC/NEFT/RTGS code: HDFC0001401
Do you require passport copies?We will need a scanned copy of your passport documents, which can be emailed to us as an attachment. This is required for all travellers.
Do you require PAN copies?We will need a scanned copy of your PAN cards, which can be emailed to us as an attachment. This is required for all travellers.
What happens after I have made the full payment?Once you have paid for your holiday trip in full, we will email you a hotel service voucher. This voucher includes all details of your reservation and the necessary contact details of your destination. You will need to take a printout of this voucher and present it on arrival to the representative, or at the hotel desk, or check-in counter at the airport.
Can I make changes to my reservation?If you wish to amend dates (postpone or prepone), you can do so. However, it will be subject to availability of hotel rooms for the new dates. Also, there could be some penalties involved, although not in all cases. In addition, if you are preponing dates, you might need to make the complete payment for your holiday trip much sooner.
How long does a confirmation of a booking take?We try and confirm your booking within the same working day (Monday to Saturday). In any case, it will never exceed 24 hours.
Do I need to reconfirm my reservation?If you have paid your amount in full, your reservation is considered reconfirmed and there is absolutely no need for a reconfirmation.
How do I know that my booking is confirmed with the hotels?Once you pay a 50% deposit, your booking is already confirmed since we send you a hotel confirmation email. You may also directly contact the hotel you have booked, to check whether a reservation exists with them or not.
Can I get an early check-in or a late check-out?The official check-in and check-out time is 1400 hours and 1200 hours respectively. Early check-in and late check-out is purely subject to availability of rooms and available transfers to or from the resort. However, you can always pay an extra night’s charges in order to avail guaranteed early check-in / check-out.
How can I cancel my booking?You need to send us an email stating that you need to cancel. Please note however that charges as per the cancellation policy pertaining to the hotel booked will apply.
What if I get a better deal or discount elsewhere? Can you match or better it?We guarantee you the best price. But if you have a concern regarding the price offered, please do get in touch with us and we will see what best can be done.
Do honeymooners get special treatment?Resorts in the Maldives are custom-made for honeymooners. Most hotels offer exceptional deals or curated giveaways/hampers.
Do I get any local assistance or guide?Since we have our tie ups with the hotels and resorts directly, your local point of contact will always be the hotel you are staying at (in the case of Maldives). In exceptional circumstances, when a service has been organized with an outside party, we will provide you with the local contact details. Usually, this is seldom required as all your activities, excursions, sightseeings etc would be organized by the hotel and its staff. In the event of an emergency, you can always contact us directly or have the hotel you are staying at contact us.
How do I provide feedback about my trip?
We would love to get your views and feedback on the holiday package that you have avail through us. The best way is to drop us an email at email@example.com with subject “package feedback”. With your permission, we might even want to feature it on our website. You can also leave your reviews on our Facebook page and at Google reviews.