Terms & Conditions

1. About Us

360 Degree World is a proprietorship firm registered in India, operating as a specialist travel company curating luxury Maldives holidays and premium travel experiences. Our registered address is N7-1204, Jaypee Greens Aman, Sector 151, Noida, Uttar Pradesh 201310, India.

References to “we”, “us”, or “our” in these terms refer to 360 Degree World. References to “you” or “your” refer to the person making or enquiring about a booking.

2. Booking & Confirmation

A booking is confirmed only when we have received your completed booking form (or written confirmation of your requirements), the required deposit or full payment, and we have issued you a written booking confirmation.

Please review your booking confirmation carefully. Any errors must be reported to us within 48 hours of receipt. We cannot accept responsibility for errors not reported within this timeframe.

Lead Passenger

The person making the booking (the “lead passenger”) must be at least 18 years of age and accepts these terms on behalf of all members of the travelling party. The lead passenger is responsible for ensuring all members of the party are aware of and comply with these terms.

3. Payment Terms

Deposit

A non-refundable deposit is required at the time of booking to secure your reservation. The deposit amount will be confirmed at the time of booking and is typically 25–30% of the total holiday cost, depending on the package and resort.

Balance Payment

The balance of your holiday cost is due no later than 60 days before your departure date. For bookings made within 60 days of departure, full payment is required at the time of booking.

Payment Methods

We accept payment by bank transfer only, by NEFT, RTGS or IMPS, to the registered business account named on your invoice. We do not accept card, UPI or cash payments.

Currency

All prices are quoted in Indian Rupees (INR) unless otherwise stated. Where prices are quoted in other currencies, the INR equivalent will be confirmed at the time of booking based on prevailing exchange rates.

4. Cancellation Policy

If you wish to cancel your booking, the lead passenger must notify us in writing. Cancellation charges apply from the date we receive your written cancellation notice, as follows:

5. Refund Policy

Refunds, where applicable, will be processed within 14–21 working days of the cancellation being confirmed. Refunds will be made to the original payment method used at the time of booking.

The following are non-refundable under any circumstances:

• Booking deposits
• Airline tickets once issued
• Seaplane and speedboat transfer costs once confirmed
• Any costs incurred due to failure to hold valid travel documents

In cases of force majeure (see Section 9), refunds will be subject to amounts recoverable from our suppliers. We will make every effort to recover costs on your behalf but cannot guarantee full refunds in such circumstances.

6. Pricing & Availability

All prices quoted are indicative and subject to availability and change until a booking is confirmed in writing. Prices may vary based on travel dates, room category, occupancy, and supplier pricing at the time of booking.

• Package prices are quoted for the whole stay and include resort taxes, service charges and the return transfer unless stated otherwise. Indian TCS is collected on top, and optional extras are not included.
• We reserve the right to correct pricing errors. If a confirmed booking has been made at an incorrect price, we will notify you and offer the option to proceed at the correct price or receive a full refund of monies paid.
• Promotional rates and special offers are subject to their own availability windows and terms.

7. Airline Schedules & Transfers

Flight schedules, seaplane timings, and speedboat transfer times are operated by independent carriers and are subject to change without prior notice. 360 Degree World is not liable for delays, cancellations, or schedule changes caused by airlines, seaplane operators, or transfer providers.

• Seaplane transfers in the Maldives operate in daylight only and subject to weather, so each seaplane resort has a latest international arrival that still connects the same day. We check your flight against it before we confirm. Seaplanes may be substituted with speedboat transfers at the operator’s discretion.
• Where a seaplane transfer is substituted with a speedboat, no refund or compensation will be payable by 360 Degree World.
• We strongly recommend allowing adequate connection time between international flights and domestic transfers.

8. Resort Substitutions

In exceptional circumstances, it may be necessary to substitute your booked resort with an alternative of equal or higher category. This may occur due to overbooking, resort closure, natural events, or other circumstances beyond our control.

Where a substitution is necessary, we will:

• Notify you as soon as reasonably practicable
• Offer an alternative resort of equivalent or higher standard
• Offer a full refund if the alternative is not acceptable to you

360 Degree World will not be liable for any additional costs, losses, or disappointment arising from a resort substitution made in good faith.

9. Force Majeure

360 Degree World shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond our reasonable control (“force majeure”), including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, or tsunamis
• Pandemics, epidemics, or public health emergencies
• Government travel restrictions, border closures, or quarantine requirements
• War, civil unrest, terrorism, or political instability
• Industrial action, strikes, or airport closures
• Adverse weather conditions preventing travel

In force majeure situations, we will make every reasonable effort to assist you and recover costs from suppliers. However, we cannot guarantee refunds where suppliers are unable to return funds to us. We strongly recommend comprehensive travel insurance to cover such eventualities.

10. Passports, Visas & Travel Documents

It is your sole responsibility to ensure that all members of your travelling party hold valid passports and any required visas, travel authorisations, or health documentation for your destination and any transit countries.

• Most countries require your passport to be valid for at least 6 months beyond your return travel date.
• Maldives currently grants visa-on-arrival to most nationalities for up to 30 days. However, entry requirements can change. Please verify current requirements with the Maldives Immigration Authority before travel.
• Indian passport holders should check current visa and travel advisory requirements before booking.
• Travel health requirements, including vaccinations and health declarations, are your responsibility to verify and comply with.

11. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance before confirming their booking. Your insurance should cover, at a minimum:

• Cancellation and curtailment for any reason
• Medical expenses and emergency evacuation
• Flight delays and missed connections
• Loss or theft of baggage and personal belongings
• Personal liability
• Force majeure events

12. Medical Fitness & Special Requirements

Medical Fitness

You are responsible for ensuring that all members of your travelling party are medically fit to travel and participate in any activities included in your holiday. If you have any medical conditions that may affect your travel, please inform us at the time of booking.

Pregnancy

Pregnant travellers should consult their doctor before booking and travelling. Airlines and resorts may have restrictions on travel during pregnancy. It is your responsibility to check and comply with any such restrictions. 360 Degree World accepts no liability for any complications arising from travel during pregnancy.

Dietary & Accessibility Requirements

Please inform us of any dietary requirements, disabilities, or accessibility needs at the time of booking. We will make every reasonable effort to communicate these to the resort, but cannot guarantee that all requests will be accommodated.

13. Child Policy

Children are welcome at most Maldives resorts, though policies vary. Some resorts are adults-only or have minimum age requirements for certain facilities and activities. Please confirm child policies with us before booking.

• Children under 2 years of age typically travel free on flights (without a seat) but may incur charges at the resort.
• Children aged 2–11 years are typically charged at a child rate for flights and may receive discounted resort rates.
• Age definitions and pricing bands vary by airline and resort and will be confirmed at the time of booking.
• All children must hold their own valid passport.

14. Third-Party Suppliers

360 Degree World acts as a travel agent and holiday package curator. Many of the services we arrange — including accommodation, flights, transfers, excursions, and dining — are provided by independent third-party suppliers.

While we carefully select our supplier partners, we are not responsible for the acts, omissions, failures, or negligence of any third-party supplier. The contractual relationship for individual services is between you and the relevant supplier.

15. Customer Responsibilities & Conduct

You are responsible for the behaviour of all members of your travelling party throughout your holiday. All travellers are expected to:

• Comply with the laws, customs, and regulations of the Maldives and any transit countries
• Respect resort rules, dress codes, and codes of conduct
• Treat resort staff, fellow guests, and local communities with courtesy and respect
• Refrain from behaviour that is disruptive, offensive, or illegal
• Comply with environmental and conservation guidelines, particularly in marine protected areas

16. Special Requests

Special requests (such as room location, bed configuration, dietary requirements, or anniversary arrangements) should be communicated to us at the time of booking. We will pass all reasonable requests to the relevant supplier but cannot guarantee that they will be fulfilled.

Special requests do not form part of your contract with us and failure to fulfil a special request does not constitute a breach of contract.

17. Complaints Procedure

If you experience a problem during your holiday, please report it to the resort management or relevant supplier immediately so that they have the opportunity to resolve it. If the matter is not resolved to your satisfaction, please contact us as soon as possible.

If you wish to make a formal complaint after your return, please do so in writing within 28 days of your return date. We will acknowledge your complaint within 5 working days and aim to provide a full response within 28 days.

18. Limitation of Liability

To the fullest extent permitted by applicable law, 360 Degree World’s total liability to you in connection with your booking shall not exceed the total amount paid by you for the holiday in question.

We shall not be liable for:

• Any indirect, consequential, or punitive losses
• Loss of enjoyment, disappointment, or distress
• Acts or omissions of third-party suppliers
• Events of force majeure as described in Section 9
• Losses arising from failure to hold valid travel documents (Section 10)
• Losses that would have been covered by adequate travel insurance (Section 11)
• Any death, personal injury, or illness not caused by our negligence

Nothing in these terms limits our liability for death or personal injury caused by our own negligence, or for fraud or fraudulent misrepresentation.

19. Website Use & Intellectual Property

This website is published and maintained by 360 Degree World for personal, non-commercial use only. All content on this website — including text, images, logos, graphics, resort photography, and itineraries — is the property of 360 Degree World or its licensors and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent. Unauthorised use may result in legal action.

You agree not to use this website to:

• Transmit any unlawful, defamatory, or harmful material
• Upload files containing viruses or malicious code
• Attempt to gain unauthorised access to any part of the website
• Interfere with the operation of the website in any way

20. Privacy & Data Protection

360 Degree World is committed to protecting your personal data. We collect and process your personal information in accordance with our Privacy Policy, which forms part of these terms by reference.

By making a booking, you consent to us sharing relevant personal data with third-party suppliers (such as resorts, airlines, and transfer operators) as necessary to fulfil your holiday arrangements.

21. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your booking shall be subject to the exclusive jurisdiction of the courts of India, without prejudice to our right to seek relief in any other jurisdiction.

360 Degree World operates from India. We make no representation that the content of this website is appropriate or available for use in jurisdictions outside India.

All rights reserved. © 360 Degree World.