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Atmosphere Hotels and Resorts' Post Covid Standard Operating Procedures

Post Covid, the Maldives has opened its borders and flights from and to India are resuming with increased frequencies from the 1st of October 2020. Keeping this in mind, the entire portfolio of the Atmosphere Hotels and Resorts chain is taking extra steps and precautions to ensure a hassle free holiday for every single guest visiting their private islands. 

Our rigorous cleaning and safety norms ensure every moment that guests spend with us is safe and serene and all our resorts comply with the health and safety protocols. 

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Arrive Safe

Arrive Safe

Our boats are thoroughly sanitized & social distancing is maintain throughout the journey

  • Contactless payment facility & secure check-in
  • Temperature check through infrared thermometer upon arrival

Rest Easy

Rest Easy
  • Villas are kept vacant for a minimum of 24 hours before every arrival
  • Room cleaning is performed in your absence, to minimize face-to face contact
  • Villas are cleaned using hospital-grade disinfectants & electrostatic spray
  • All high contact areas are carefully cleaned & sanitized
  • Villa linen are laundered at high temperature using recommended disinfectants
  • A Safe Care Amenity Kit, with mask, hand sanitizer, & anti-bacterial wet wipes, is provided

Explore Freely

Explore Freely
  • Public spaces are cleaned frequently, with recommended cleaning products
  • Highly frequented areas are cleaned & sanitized on an hourly basis
  • Hand sanitizers are placed in all the public areas

POOL HYGIENE PROCEDURES

  • Our pool water is tested every 4 hours for pH & Chlorine saturation
  • To maintain safe distancing, our pool beds are placed 1.5 to 2 meters apart

GYM, KIDS CLUB, & THE RECREATION CENTRE

  • Mandatory temperature checks performed before entering
  • Sanitization of Gym equipment upon every usage.
  • Kids Club are completely disinfected thrice a day

Health First

  • A specialized doctor available 24/7 on the island for any medical assistance
  • Medical room in the resort is equipped with AED (Automated External Defibrillator)
  • Round the clock boat service to local medical facility
  • Well-equipped isolation area in the resort premises
  • Certified Disaster Management Team available to handle of any exigency

Dive and water sports centre

Dive and water sports centre
  • Dive centre equipment is sanitized with disinfects & kept out of use for 72 hours
  • Mandatory temperature check before & after Dive Centre activities

Spa

Spa
  • Mandatory temperature check before & after Spa treatments
  • Daily deep cleaning of the treatment rooms
  • All Spa colleagues wear a protective shield while performing the treatment

Diversey Products and Protocols

  • All our products, processes, and practices are tested and certified by Diversey which are in sync with World Health Organization (WHO) and Centre for Disease Control (CDC) norms
  • Using hospital-grade disinfectants for fast acting, broad spectrum disinfection

Dine Well

Dine Well

ENHANCED SERVICE PROCEDURES

  • Restaurant seating capacity is capped at 50% assuring a physical distancing of minimum 2 meters
  • Menus with bar-coding technology & assisted buffet service with cloche in all the restaurants
  • Mandatory use of gloves & mask for food handlers to prevent cross contamination
  • Easy access to hand sanitizer for all guests & food handlers in all restaurants

FOOD AS MEDICINE

  • Introduction of natural immunity-boosting food & beverages, to help our guests stay healthy
  • Preparation of food in small quantities to ensure fresh food is served to the guests

STERILISED BACK-END KITCHEN OPERATIONS

  • Enhanced cleaning protocols using Diversey products: All dishes, cookware & crockery are washed at 80 °C
  • Safe storage of food: fresh consumables are stored between 0 to 4 °C & frozen consumables are stored under -18 to -22 °C.
  • Rigorous training on food hygiene & cross contamination for all food handlers

SAFE IN-VILLA DINING

  • Introduction of new in-villa dining protocols such as, usage of disposable boxes, enhanced table laying & clearance norms

Behind the scenes

  • Protective gear including masks & gloves for all food handlers & housekeeping colleagues 
  • Electrostatic sprayers with professionally identified chemicals by Diversey are used to disinfect guest villas, colleague accommodations, as well as all the public areas in the resort
  • All supplies & materials are sanitized using Diversey products before being admitted into the resort premises
Date : 16 Sep 2020

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